In order to better protect your personal information, please read and fully understand this privacy policy before using the functions and services of the ANCEL application. Once you use or continue to use the products or services provided by ANCEL,you agree that we will process your relevant information in accordance with this policy. Our purpose of using your personal information is for you to better use the functions of the product and to help us improve and perfect our products and services. You have the right to refuse to provide us with your personal information, but your refusal to collect and use relevant information may affect your use of some functions.
To clarify how this application collects, uses and stores your personal information and what rights you have, we will use this guide to explain the matter to you, the main points as follows:
1. Personal Information Collection and Use Rules.
2. Information security.
3. What permissions do you need to apply for to use the APP and why?
Personal information refers to various information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person, either alone or in combination with other information
ANCEL will only collect and use your personal information for the following purposes described in this policy:
When you send us feedback, we need to know your contact information, your questions, your products and some information about your vehicle, so that we can answer your questions. The following information will only be sent after the user clicks the "Submit" button, and we will not actively collect it. The information you need to provide us includes:
1. Required information: mailbox, type of feedback question.
2. Optional information: mobile phone number, WeChat ID, text or picture describing the problem; Vehicle brand, model, year, place of origin and vehicle identification code.
3. Additional information: APP name and version number, device name and version number, and system information.
To create an account, you need to provide the following information: account number and password.
In the process of improving the registration materials, if you provide the following additional information, it will help us to provide you with better service and experience: name, gender, address, mobile number, email. However, if you do not provide such information, the basic functions of using the service will not be affected.
The above information provided by you will continue to be authorized to us during your use of this service.
In order to ensure security, we may need you to provide a written request or your identity document. We will reply to your request within 15 days after receiving your feedback and verifying your identity. In principle, we will not charge for your reasonable request, but we will charge a certain cost for repeated requests that exceed the reasonable limit as the case may be. We may reject requests that are gratuitously repeated, require too many technical means (for example, need to develop new systems or fundamentally change existing practices), bring risks to the legitimate rights and interests of others, or are very unrealistic (for example, involving information stored on backup tapes).
ANCEL needs to communicate with specific Bluetooth devices to perform functions related to vehicle diagnosis. When you allow to open the Bluetooth service and connect Bluetooth devices,you need to authorize the use of location information and nearby devices , is used to open Bluetooth and search the surrounding Bluetooth devices and connected devices. If you do not agree, you may not be able to find the surrounding Bluetooth devices that can be connected, and eventually you will be unable to connect.
Location information is only used to connect Bluetooth devices, and we will not use your location information in any other form.
We strive to protect the security of users' information and prevent information loss, misuse, unauthorized access or disclosure.
All information collected is only for improving products and services and not be provided to third parties.
We will use various security measures to ensure user information security. For example, we use encryption (eg, Using asymmetric encryption algorithm), anonymization, close some port numbers with security risks (eg, port 21) and other means to protect your personal information.
We have established specialized management systems, processes and organizations to ensure information security. For example, we strictly limit the range of people accessing information, require them to comply with confidentiality obligations and conduct audits.
In the event of a security incident such as a personal information disclosure, we will initiate an emergency plan to prevent the security incident from expanding and inform you by push notifications, announcements, etc.
| Permissions | Remarks |
| Access full network, view network connections | Used to communicate with the server |
| Blutooth settings pair with Bluetooth devices | Used to communicate with the vehicle terminal |
| approximate location(network-based) precise location(GPS and network-based) | Need to apply for location permissions to use Bluetooth if your phone system after Android 6.0. |
| Scan or connect bluetooth | For Android 12.0 and later, you need to apply for scanning and connecting Bluetooth permission to use Bluetooth normally. |
| read/modify/delete the contents of your USB storage | Used to store some picture |
| read phone status and identifying information | Used for processing special-shaped screen display effect |
| prevent phone from sleeping | Prevent phone from sleeping |
| retrieve or close apps | Used to close the app |